Will anything be physically mailed to my postal address?

No. MyLetterLoft deals exclusively in 100% digital experiences. No physical letters, packages, or mailers are ever shipped to your physical address.

How does my recipient open the digital surprise?

You receive a unique web link (e.g. myletterloft.com/letter/your-link) that you can copy and send via WhatsApp, Instagram DM, SMS, or email.

What if I do not receive my coin balance after payment?

Coin balances are normally updated shortly after payment verification. If an interruption occurs, reach support@myletterloft.com with your payment ID.

MyLetterLoft Digital Delivery Policy

100% Digital Delivery Platform

MyLetterLoft provides electronic greetings, interactive web games, and digital credits. We do not dispatch physical goods.

2. Coin Recharges Fulfillment

Purchased coin packs are credited to your account wallet automatically upon successful cryptographic signature verification from Razorpay.

3. Surprise Link Delivery

Upon completing your letter customization and clicking "Publish / Finish", an active shareable URL is generated immediately in your dashboard. You can copy the link or share it directly across messaging apps.

4. Email Receipts & Notifications

Transactional receipts, password reset links, and security alerts are dispatched via our automated email service. Delivery time is subject to standard mail provider routing and spam filters.

5. Delivery Troubleshooting

If a generated link fails to load or a payment does not reflect in your coin balance, please verify your internet connection or reach out to our technical desk.

6. Support Desk Contact

For delivery assistance, contact support@myletterloft.com.

This page provides general information about MyLetterLoft's policies and is not a substitute for professional legal advice.

Digital Delivery Policy